FAQ


Does my order come with a tracking number?

All orders with the shipping option "International Shipping Tracked" selected will come with a tracking number.

When will my item reach me?

All orders will take 1-3 days to be dispatched (not including preorders), and they are sent by Singapore Post.

Once your item is shipped, you will receive a confirmation email containing your order summary.

Estimated Shipping Times


Singapore Delivery
(Free Shipping on orders $30+)

3-5  business days
International Delivery

(Free Shipping on International orders $50+)

7-20  business days

What modes of payment do you accept?

Orders are processed through Stripe, which accepts major credit cards like American Express, MasterCard, and Visa. Paypal is available as well.

All items are priced in Singapore Dollars (SGD).

Additional information about Pre-order items

If you purchase a pre-order item together with an item that is currently in stock, your order will be shipped out once the pre-order item arrives. (Everything will be shipped out together)

I changed my mind. Can I cancel my order?

Yes you can, but please contact me before you do so as I usually ship items out as soon as possible. Let me know ASAP if you would like to change any delivery details as well. 

Help, I keyed in the wrong address!

If you have keyed in the wrong address at checkout, please send me an email ASAP with the right address.

My item arrived damaged or broken

All items are shipped in a secure padded envelope to ensure that it reaches you safely. Please contact me in the unlikely event that this happens!

Do you accept returns?

We accept returns only if the item arrived damaged.

Do you do wholesale orders?

Yes I do! Drop me an email at choopldesigns@gmail.com with your company info and order details and i'll get back to you ASAP!

Do you have any other questions or comments that are not answered above? Contact me at choopldesigns@gmail.com, and I will respond to your email within one to two working days.